Example
Showing Correlations, Significancies, Gap-analysis
1.
Are you
43
Male
53
Female
2.
Your age
21
less than 25.
31
from 55 to 74
13
from 25 to 39
15
75 and over
19
from 40 to 54
3.
Which department did you come to
15
Dept A
18
Dept D
21
Dept B
17
Dept E
15
Dept C
6
Dept F
4.
How do you evaluate the following at this department
a. Parking facilities
Very satisfied
19
Satisfied
26
Less satisfied
22
Not satisfied
19
Not applicable
10
b. The reception
26
30
31
8
0
c. Waiting time
17
36
31
10
0
d. The meals
33
63
1
0
0
e. The treatment
33
53
6
0
0
5.
How important for you are
a. Parking falilities
Very important
29
Important
27
Less important
20
Not important
22
b. The reception
32
35
18
0
c. Waiting time
50
32
0
0
d. The meals
31
34
22
1
e. The treatment
100
0
0
0
6.
All elements considered, how do you evaluatie the department
My final evaluation : I am ...
Very satisfied
33
Satisfied
53
Less satisfied
6
Not satisfied
0
Thank you for your cooperation